At Metal Roofing Specialties LLC, we are committed to customer satisfaction and quality workmanship. Our refund policy is designed to be fair to both our customers and our business while maintaining the highest standards of service.
If you are not satisfied with our workmanship, we will first attempt to resolve the issue through repair or correction at no additional cost. If the issue cannot be resolved to your satisfaction, we may offer a partial or full refund depending on the circumstances.
Material defects are typically covered under manufacturer warranties. We will assist you in processing warranty claims with manufacturers. If manufacturer warranty does not apply, we will evaluate refund requests on a case-by-case basis.
Emergency services are generally non-refundable due to the urgent nature and immediate response required. However, we will work with customers to address any concerns about emergency work performed.
Roof inspection fees are non-refundable once the inspection has been completed and the report has been delivered. If we are unable to complete the inspection due to circumstances beyond your control, a full refund will be provided.
Weather-related delays do not constitute grounds for refund. We will reschedule work as soon as weather conditions permit. If extended delays cause significant inconvenience, we will work with you to find a mutually acceptable solution.
The following items are generally non-refundable:
If you disagree with our refund decision, we encourage you to contact us to discuss the matter further. We are committed to finding fair solutions for all parties involved.
To request a refund or discuss any concerns, please contact us:
Metal Roofing Specialties LLC
402 Mount Carmel Rd
Phone: (843) 319-8500
Email: nicholasvelez@mtrfngspecs.com
Important: This refund policy applies to services provided by Metal Roofing Specialties LLC. Individual service contracts may contain additional terms and conditions that supersede this general policy.